FAQs
We are here to help – reach out to us for any further questions you may have.
FAQs
We are here to help – reach out to us for any further questions you may have.
Do you offer weekend appointments?
At current, our Glenmore Park location is open on a Saturday for appointments, however these are limited to clinician availability. Please contact our reception team Monday-Friday 9am-5:30pm to find out more.
Do you have a long wait list?
No. We currently have 10 Psychologists (both male and female) across two locations. Our therapists work 3 days – 5 days a week to keep our waitlists to a minimum. Please reach out to our reception team to enquire about current availabilities.
What are your office hours?
Glenmore Park Reception
9:00am – 5:30pm
Monday – Friday
Oran Park Reception
9:00am – 5:30pm
Monday – Friday
Are you able to do school observations and work with my child’s teachers?
Yes, we often conduct school observations as we believe seeing and understanding the environmental context gives us great insight into your child and their behaviours. We work with the school to arrange these sessions when applicable.
What is the difference between a Psychologist and a Provisional Psychologist?
In Australia, Psychologists are required to go through a very competitive post graduate pathway in order to obtain registration under AHPRA. Provisional Psychologists are registered with our governing body in a provisional status during this pathway.
This means they are qualified to practice under the supervision of a Board Approved Supervisor, but will not be able to obtain a Medicare number until they have completed their registration. Therefore sessions are not able to be subsidised with a Mental Health Care Plan from your GP. This does not affect private health funds or NDIS clientele. Please reach out to us if you would like further clarification, we are happy to help.
Are Mental Health Care Plan sessions bulk billed with a referral?
Our services are not bulk billed (or ‘free’) even with a referal, however we do have options to utilise Medicare rebates, NDIS, Private Health Funds and Workcover. We also have payment plans we can organise if you are in financial hardship. Please contact us to discuss your individual circumstances.
Do I need a referral to see one of your psychologists?
If you are planning on seeing us privately, (including those with private healthcare) you do not need a referral. However if you are planning on utilising Medicare, you will need a Mental Health Care Plan from your GP or specialist such as a Paediatrician. Please reach out to our reception team if you need to discuss your individual circumstances further.
Do you do home visits?
Yes, we do home visits at certain times of the day for eligible clients. We also can offer school visits with the permission of the school. Please reach out to our reception team to discuss your individual circumstances.
I’m not keen on taking my child out of school, do you have alternative appointment times/options?
Yes. With all the disruptions school kids currently face with various appointments, we aim to keep kids in school wherever we can. We offer after school sessions along with Saturday appointments at Glenmore Park. We also can offer telehealth or sessions at the school to help cut down time out of class usually taken up with travel.
Are you able to make a diagnosis?
Yes. We are able to make a diagnosis using our assessments, results and diagnostic formulation. You may be required to have the diagnosis signed off by your Paediatrician for certain funding applications.
What kind of assessments are you able to offer?
We offer assessments for both adults and children that test for:
-
Autism Spectrum Disorder
-
Intellectual Functioning
-
Academic Achievement
-
ADHD
-
Memory
-
Personality
-
Behavioural Assessment
-
Functional Capacity
Are you able to support us in applying for the NDIS?
Yes, we are able to make a diagnosis from our assessments and develop an individualised treatment plan and report that is submitted to the NDIS. We also have very knowledgable team members in NDIS if you need some guidance or clarification.
Where are you located?
We are located in Glenmore Park, NSW and Oran Park, NSW.
Our addresses are:
- 74 Bradley Street, Glenmore Park, 2745
- Suite 402, 90 Podium Way, Oran Park, 2570
Do I need a referral to see one of your psychologists?
If you are planning on seeing us privately, (including those with private healthcare) you do not need a referral. However if you are planning on utilising Medicare, you will need a Mental Health Care Plan from your GP or specialist such as a Paediatrician. Please reach out to our reception team if you need to discuss your individual circumstances further.
Do you offer weekend appointments?
At current, our Glenmore Park location is open on a Saturday for appointments, however these are limited to clinician availability. Please contact our reception team Monday-Friday 9am-5:30pm to find out more.
Do you have a long wait list?
No. We currently have 9 therapists (both male and female) across two locations. Our therapists work 3 days – 5 days a week to keep our waitlists to a minimum. Please reach out to our reception team to enquire about current availabilities.
What are your office hours?
Glenmore Park Reception
9:00am – 5:00pm
Monday – Saturday
Oran Park Reception
9:00am – 5:00pm
Monday – Friday
Are you able to do school observations and work with my child’s teachers?
Yes, we often conduct school observations as we believe seeing and understanding the environmental context gives us great insight into your child and their behaviours. We work with the school to arrange these sessions when applicable.
I’m not keen on taking my child out of school, do you have alternative appointment times/options?
Yes. With all the disruptions school kids currently face with various appointments, we aim to keep kids in school wherever we can. We offer after school sessions along with Saturday appointments at Glenmore Park. We also can offer sessions at the school to help cut down time out of class usually taken up with travel.
Are you able to make a diagnosis?
Yes. We are able to make a diagnosis using our assessments, results and diagnostic formulation. You may be required to have the diagnosis signed off by your Paediatrician for certain funding applications.
Do you do home visits?
Yes, we do home visits at certain times of the day for eligible clients. We also can offer school visits with the permission of the school.
Please reach out to our reception team to discuss your individual circumstances.
Where are you located?
We are located in Glenmore Park and Oran Park, NSW as well as Taringa, QLD, Australia.
Our addresses are:
- 74 Bradley Street, Glenmore Park, 2745
- Suite 402, 90 Podium Way, Oran Park, 2570
- Suite 309, 32 Morrow Street, Taringa, QLD, 4068
Can I come into the clinic if I am not vaccinated?
Yes. But we do ask if you are age eligible for the vaccination and have chosen not to, that you let our reception know before coming in. This information is kept private and confidential. This information is to assist our management of those who are in our care. We are able to also offer telehealth video consults as well as phone sessions for anyone who may feel more comfortable using these services.
Do I need to scan into the clinic still?
Yes. As we are choosing to allow both vaccinated and un-vaccinated clients into our clinic, we do ask that everyone signs in to help us monitor visitors so we can quickly and efficiently alert our clients who maybe vulnerable.
Are your employees all vaccinated?
Yes, all of our employees are up to date with their relevant covid vaccinations.
What kind of assessments are you able to offer?
We offer assessments that test for:
-
Autism Spectrum Disorder
-
Intellectual Functioning
-
Academic Achievement
-
ADHD
-
Memory
-
Personality
-
Behavioural Assessment
-
Functional Capacity
Are you able to support us in applying for the NDIS?
Yes, we are able to make a diagnosis from our assessments and develop an individualised treatment plan and report that is submitted to the NDIS.