FAQs
We are here to help – reach out to us for any further questions you may have.
FAQs
We are here to help – reach out to us for any further questions you may have.
When will you be resuming home or school visits?
As school has now returned, we have begun returning to home/school visitations with the permission of the school and with proof of vaccination in the home setting. Please reach out to our reception team to discuss your individual circumstances.
Are your employees all vaccinated?
Yes, all of our employees are up to date with their relevant covid vaccinations.
Can I come into the clinic if I am not vaccinated?
Yes. But we do ask if you are age eligible for the vaccination and have chosen not to, that you let our reception know before coming in. This information is kept private and confidential. This information is to assist our management of those who are in our care. We are able to also offer telehealth video consults as well as phone sessions for anyone who may feel more comfortable using these services.
Do I need to scan into the clinic still?
Yes. As we are choosing to allow both vaccinated and un-vaccinated clients into our clinic, we do ask that everyone signs in to help us monitor visitors so we can quickly and efficiently alert our clients who maybe vulnerable.
Do you have a long wait list?
No. We currently have 9 therapists (both male and female) across two locations. Our therapists work 3 days – 5 days a week to keep our waitlists to a minimum. Please reach out to our reception team to enquire about current availabilities.
Are you able to do school observations and work with my child’s teachers?
Yes, we often conduct school observations as we believe seeing and understanding the environmental context gives us great insight into your child and their behaviours. We work with the school to arrange these sessions when applicable.
What are your office hours?
Glenmore Park Reception
9:00am – 5:00pm
Monday – Saturday
Oran Park Reception
9:00am – 5:00pm
Monday – Friday
Tiranga QLD Office
By Appointment ONLY
1300 153 171
Do you do home visits?
Yes, we do home visits at certain times of the day for eligible clients. We also can offer school visits with the permission of the school. Please reach out to our reception team to discuss your individual circumstances.
Do I need a referral to see one of your psychologists?
If you are planning on seeing us privately, (including those with private healthcare) you do not need a referral. However if you are planning on utilising Medicare, you will need a Mental Health Care Plan from your GP or specialist such as a Paediatrician. Please reach out to our reception team if you need to discuss your individual circumstances further.
I’m not keen on taking my child out of school, do you have alternative appointment times/options?
Yes. With all the disruptions school kids currently face with various appointments, we aim to keep kids in school wherever we can. We offer after school sessions along with Saturday appointments at Glenmore Park. We also can offer sessions at the school to help cut down time out of class usually taken up with travel.
Are you able to make a diagnosis?
Yes. We are able to make a diagnosis using our assessments, results and diagnostic formulation. You may be required to have the diagnosis signed off by your Paediatrician for certain funding applications.
What kind of assessments are you able to offer?
We offer assessments that test for:
-
Autism Spectrum Disorder
-
Intellectual Functioning
-
Academic Achievement
-
ADHD
-
Memory
-
Personality
-
Behavioural Assessment
-
Functional Capacity
Are you able to support us in applying for the NDIS?
Yes, we are able to make a diagnosis from our assessments and develop an individualised treatment plan and report that is submitted to the NDIS.
Where are you located?
We are located in Glenmore Park and Oran Park, NSW, as well as Taringa, QLD, Australia.
Our addresses are:
- 74 Bradley Street, Glenmore Park, 2745
- Suite 402, 90 Podium Way, Oran Park, 2570
- Suite 309, 32 Morrow Street, Taringa, QLD, 4068
Are your employees all vaccinated?
Yes, all of our employees are up to date with their relevant covid vaccinations.
When will you be resuming home or school visits?
As school has now returned, we have begun returning to home/school visitations with the permission of the school and with proof of vaccination in the home setting. Please reach out to our reception team to discuss your individual circumstances.
Can I come into the clinic if I am not vaccinated?
Yes. But we do ask if you are age eligible for the vaccination and have chosen not to, that you let our reception know before coming in. This information is kept private and confidential. This information is to assist our management of those who are in our care. We are able to also offer telehealth video consults as well as phone sessions for anyone who may feel more comfortable using these services.
Do I need to scan into the clinic still?
Yes. As we are choosing to allow both vaccinated and un-vaccinated clients into our clinic, we do ask that everyone signs in to help us monitor visitors so we can quickly and efficiently alert our clients who maybe vulnerable.
Do you have a long wait list?
No. We currently have 9 therapists (both male and female) across two locations. Our therapists work 3 days – 5 days a week to keep our waitlists to a minimum. Please reach out to our reception team to enquire about current availabilities.
Are you able to do school observations and work with my child’s teachers?
Yes, we often conduct school observations as we believe seeing and understanding the environmental context gives us great insight into your child and their behaviours. We work with the school to arrange these sessions when applicable.
What are your office hours?
Glenmore Park Reception
9:00am – 5:00pm
Monday – Saturday
Oran Park Reception
9:00am – 5:00pm
Monday – Friday
Do you do home visits?
Yes, we do home visits at certain times of the day for eligible clients. We also can offer school visits with the permission of the school.
Please reach out to our reception team to discuss your individual circumstances.
Do I need a referral to see one of your psychologists?
If you are planning on seeing us privately, (including those with private healthcare) you do not need a referral. However if you are planning on utilising Medicare, you will need a Mental Health Care Plan from your GP or specialist such as a Paediatrician. Please reach out to our reception team if you need to discuss your individual circumstances further.
I’m not keen on taking my child out of school, do you have alternative appointment times/options?
Yes. With all the disruptions school kids currently face with various appointments, we aim to keep kids in school wherever we can. We offer after school sessions along with Saturday appointments at Glenmore Park. We also can offer sessions at the school to help cut down time out of class usually taken up with travel.
Are you able to make a diagnosis?
Yes. We are able to make a diagnosis using our assessments, results and diagnostic formulation. You may be required to have the diagnosis signed off by your Paediatrician for certain funding applications.
What kind of assessments are you able to offer?
We offer assessments that test for:
-
Autism Spectrum Disorder
-
Intellectual Functioning
-
Academic Achievement
-
ADHD
-
Memory
-
Personality
-
Behavioural Assessment
-
Functional Capacity
Are you able to support us in applying for the NDIS?
Yes, we are able to make a diagnosis from our assessments and develop an individualised treatment plan and report that is submitted to the NDIS.
Where are you located?
We are located in Glenmore Park and Oran Park, NSW as well as Taringa, QLD, Australia.
Our addresses are:
- 74 Bradley Street, Glenmore Park, 2745
- Suite 402, 90 Podium Way, Oran Park, 2570
- Suite 309, 32 Morrow Street, Taringa, QLD, 4068